{"id":39675,"date":"2026-07-02T12:02:31","date_gmt":"2026-07-02T12:02:31","guid":{"rendered":"https:\/\/www.anfibio.com\/complaint\/"},"modified":"2026-07-14T10:02:16","modified_gmt":"2026-07-14T10:02:16","slug":"complaint","status":"publish","type":"page","link":"https:\/\/www.anfibio.com\/en\/complaint\/","title":{"rendered":"Complaint"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"39675\" class=\"elementor elementor-39675 elementor-39488\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-179efe9 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"179efe9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-249b757\" data-id=\"249b757\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c483fe2 elementor-widget elementor-widget-heading\" data-id=\"c483fe2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaint<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-756bb56 elementor-widget elementor-widget-heading\" data-id=\"756bb56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warranty &amp; Return Form<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b575cc elementor-widget elementor-widget-text-editor\" data-id=\"8b575cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Use this form to submit a warranty claim or complaint regarding your Anfibio product. Please describe the problem as precisely as possible and attach photos of the damage along with your proof of purchase. We will review your request as soon as possible and get back to you.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79d4c57 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"79d4c57\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"warranty_form\" name=\"Warranty Form\" aria-label=\"Warranty Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"39675\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"79d4c57\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Anfibio\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"First name*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_8c2d29f elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_8c2d29f]\" id=\"form-field-field_8c2d29f\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Last name*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"E-mail*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_d9159a7 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d9159a7]\" id=\"form-field-field_d9159a7\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Country\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_b47e9f7 elementor-col-50\">\n\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_b47e9f7]\" id=\"form-field-field_b47e9f7\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Telephone\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_e2af2b2 elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_e2af2b2]\" id=\"form-field-field_e2af2b2\" class=\"elementor-field-textual elementor-size-md\">\n\t\t\t\t\t\t\t\t\t<option value=\"Product Name \/ Model\">Product Name \/ Model<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Revo CL\">Anfibio Revo CL<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Revo XL+\">Anfibio Revo XL+<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Omega C2\">Anfibio Omega C2<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Omega C2+\">Anfibio Omega C2+<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Omega C2B+\">Anfibio Omega C2B+<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Rebel Duo\">Anfibio Rebel Duo<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Rebel Duo+\">Anfibio Rebel Duo+<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Sigma TX\">Anfibio Sigma TX<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Sigma TXL\">Anfibio Sigma TXL<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Sigma TXL+\">Anfibio Sigma TXL+<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Sigma TXLB+\">Anfibio Sigma TXLB+<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Rebel 2K\">Anfibio Rebel 2K<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Rebel 3KL+\">Anfibio Rebel 3KL+<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Delta MX\">Anfibio Delta MX<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Alpha XC\">Anfibio Alpha XC<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Nano RTC\">Anfibio Nano RTC<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Nano RTC XL\">Anfibio Nano RTC XL<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Nano SL\">Anfibio Nano SL<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Vertex Paddle\">Anfibio Vertex Paddle<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Vertex Tour Paddle\">Anfibio Vertex Tour Paddle<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Wave Paddle\">Anfibio Wave Paddle<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Fly Paddle\">Anfibio Fly Paddle<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Basic Paddle\">Anfibio Basic Paddle<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Packraft Paddle Bag\">Anfibio Packraft Paddle Bag<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Multi Bag\">Anfibio Multi Bag<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio DeckPack\">Anfibio DeckPack<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio TubeBag\">Anfibio TubeBag<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Cargo Fly\">Anfibio Cargo Fly<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Inflation Bag\">Anfibio Inflation Bag<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio AirBag\">Anfibio AirBag<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio PackSeat Light\">Anfibio PackSeat Light<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio PackSeat Comfort\">Anfibio PackSeat Comfort<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Seat Cushion\">Anfibio Seat Cushion<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Backrest\">Anfibio Backrest<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Nano Pump\">Anfibio Nano Pump<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Mini Pump\">Anfibio Mini Pump<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Hand Pump\">Anfibio Hand Pump<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Valve Adapter\">Anfibio Valve Adapter<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Inflation Adapter Set\">Anfibio Inflation Adapter Set<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Buoy Boy\">Anfibio Buoy Boy<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Life Patch\">Anfibio Life Patch<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Repair Kit\">Anfibio Repair Kit<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio TPU Repair Patches\">Anfibio TPU Repair Patches<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Seam Grip\">Anfibio Seam Grip<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Deck Strap Set\">Anfibio Deck Strap Set<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Thigh Straps\">Anfibio Thigh Straps<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Footrest\">Anfibio Footrest<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Fin\">Anfibio Fin<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Skeg\">Anfibio Skeg<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Spraydeck\">Anfibio Spraydeck<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Spray Skirt\">Anfibio Spray Skirt<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Cargo Fly TIZIP Lubricant\">Anfibio Cargo Fly TIZIP Lubricant<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio TIZIP Care Set\">Anfibio TIZIP Care Set<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Compression Strap\">Anfibio Compression Strap<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Dry Bag\">Anfibio Dry Bag<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Pack Strap\">Anfibio Pack Strap<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Mesh Bag\">Anfibio Mesh Bag<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Anfibio Carry Bag\">Anfibio Carry Bag<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\"><\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Others\">Others<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_86f5993 elementor-col-50\">\n\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_86f5993]\" id=\"form-field-field_86f5993\" class=\"elementor-field elementor-size-md  elementor-field-textual elementor-date-field\" placeholder=\"Date of Purchase\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_690716d elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_690716d]\" id=\"form-field-field_690716d\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Serial Number\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Please describe the problem\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_2e1e324 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2e1e324\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUpload photos and proof of purchase (PNGs, JPGs, PDFs, max. 12MB)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_2e1e324][]\" id=\"form-field-field_2e1e324\" class=\"elementor-field elementor-size-md  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"12\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_5b735bb elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_5b735bb]\" id=\"form-field-field_5b735bb\" class=\"elementor-field elementor-size-md  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_5b735bb\">* I have read and agree to the <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.anfibio.com\/en\/privacy\/\">privacy policy<\/a> . <\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_3d68b4d elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_3d68b4d\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LdCuggfAAAAAJwEMdc3vsU-kjwM2qUqM1QGlHoB\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_9f1d7e8 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\" id=\"application\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send request<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaint Warranty &amp; Return Form Use this form to submit a warranty claim or complaint regarding your Anfibio product. Please describe the problem as precisely as possible and attach photos of the damage along with your proof of purchase. We will review your request as soon as possible and get back to you.<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-39675","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaint - Anfibio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.anfibio.com\/en\/complaint\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint - Anfibio\" \/>\n<meta property=\"og:description\" content=\"Complaint Warranty &amp; Return Form Use this form to submit a warranty claim or complaint regarding your Anfibio product. Please describe the problem as precisely as possible and attach photos of the damage along with your proof of purchase. We will review your request as soon as possible and get back to you.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.anfibio.com\/en\/complaint\/\" \/>\n<meta property=\"og:site_name\" content=\"Anfibio\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-14T10:02:16+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaint - Anfibio","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.anfibio.com\/en\/complaint\/","og_locale":"en_US","og_type":"article","og_title":"Complaint - Anfibio","og_description":"Complaint Warranty &amp; Return Form Use this form to submit a warranty claim or complaint regarding your Anfibio product. Please describe the problem as precisely as possible and attach photos of the damage along with your proof of purchase. 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